Frequently Asked Questions
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. To start a return, email us at support@glowtheory.com.
How long does shipping take?
Standard shipping takes 5–7 business days. Expedited options are available at checkout.
Do you ship internationally?
We currently ship within the United States. International shipping is coming soon!
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
What if my item arrives damaged?
We're so sorry! Please email us at support@glowtheory.com with a photo of the damaged item and we'll make it right.
Still have questions?
Reach us at support@glowtheory.com — we typically respond within 1–2 business days.